Plano Water and Fire
Damage Restoration Experts
24/7 Emergency Response- Serving the Greater Dallas Suburban Areas
- Quick Onsite Response and Expert Assistance
- Turnkey Solution From Mitigation to Repairs
Highly-Rated Damage Restoration in Plano
Prompt, professional, and here to help you.
CWR Restoration serves the communities of Plano, Texas with 24/7 availability. Our skilled technicians respond swiftly to fire, water, and storm damage incidents.
- Our local emergency response team aims to be on-site within 60-90 minutes of your initial call.
- If your area is not listed, don't hesitate to contact us by phone to inquire about our disaster response services.
Plano Water & Fire Damage Restoration
Plano, TX
Residential & Commercial Services in Plano
One Company for All Your Emergency Restoration Services
Water Damage
Restoration
- Pipe bursting or sewer clogging
- Mold removal
- Drying and cleaning
- Restoration and reconstruction
Fire Damage
Restoration
- Fire and smoke restoration
- Odor control and upholstery cleaning
- Water damage repair after the fire
- Mold remediation
Storm Damage
Restoration
- Water removal and moisture testing
- Cleaning and drying
- Flood damage restoration
- Restoration and rebuilding
The Certified Water & Fire Difference
Check Out What Certified Water & Fire Will Do for You Compared to the Competition
Certified Water & fire restoration:
- Free Onsite Estimates 24/7
- Phones Answered Live 24/7
- No Minimum Charge
- No Upfront Payment
- 30-60 Minute Response
- 2 Year Warranty
Other Companies:
- $250 for an Estimate
- Answering Service/Machine
- $500 Minimum Charge
- Deductible or Full Payment Upfront
- 2 Hour Response Time
- 1 Year Warranty
Texas Homeowners Trust CWF Restoration
Houston Branch Local Reviews
Google Rating
4.9Based on 349 reviews
Yelp Rating
5.0Based on 2 reviews
Scott Lipsey
I had a water leak in my attic that flooded my bathroom. Jacob, the Project Manager , came out and gave me a quote and lined everything up with the insurance company with ease. Alex and Keyeston came and started the cleaning process. They both did an excellent job. I have used other restorations companies before and never had a great experience with them. Even my insurance agent complimented the service of that was given through CWF. They are truly a professional company and i will definitely use them when future needs arise.
Evan Weinberger
Jose came out to assess some damage from a peculiar leak. He was clear, patient, fair, and friendly. Yovani and Trevo came over the next day to set up equipment to dry out the impacted area. They were quick, thorough, and professional. They returned a few days later to be sure all was dry and retrieve their equipment. This was a very smooth experience. I would hire them again!
DMoodyBlueZ
After experiencing the shock of burst pipes, we were happily surprised when CWF sent Jacob (Project Manager) out to our home so quickly to assess our water damage. After that, Yovani and Trevon (technicians) also arrived quickly to continue measuring and mitigating our damages. They were so respectful of our property while doing what they needed to do to help us. I truly appreciate all of their hard work, professionalism, and friendly attitudes. While I hope that I never need them again, I recommend this company highly and would call them again.
Kaitlin Richters
I've used CWF for water mitigation for three different unfortunate water events (pipes busted, etc.). They are quick to respond in the middle of the night and quick to install mitigation equipment to preserve as much home from damage as possible and to prevent any mold or mildew. I've worked with, at this point, probably 10 different on-site employees and 2-3 others over the phone. Everyone has been EXCELLENT. Trust this company with your mitigation needs! I specifically want to shout out the following folks: - Alex & Traevon: both of these guys were so friendly that they made my house getting wrecked by a leak a pleasant experience at times, and that is damn tough to pull off. But both of them were great at keeping it moving & getting work done efficiently, too. Alex was also especially helpful because he would frequently give simple, factual updates about what was going on that helped me as a customer understand what to expect & do. - Jacob: this was our middle of the night project manager. He had such a calming presence in the midst of a crisis and was very kind and insightful. He really was great at guiding me through what the whole process would look like and I LOVED having him there to help us. - Desiree: she has been our point of contact dealing with negotiating with insurance and she is fierce and quick to get stuff done. I'm so so glad to have her on our side! - Alfonso & Eric: I also wanted to say these two were efficient and quiet workers. Courteous & skilled and glad to have them on our team. I haven't yet worked with the repair side of CWF, because projects are in progress, but mitigation is a FABULOUS team. I will update this review once I've gone through the repair process.
Dallas Branch Local Reviews
Google Rating
4.9Based on 400 reviews
UPDATE: The service was great. They were very professional and did a great job cleaning up the water damage. However, price is the reason I gave them 3 stars only. They charge a 2 or 3% if you pay with credit card. To avoid that % fee you have to give them your routing and bank account number. NO WAY!! Not with all the hacking going on. The amount of money I spent to then pay a service fee for using my credit card is bad business. There are other places that don’t charge that and I looked them up. So if you are ok getting charged the service fee for credit card they will work. But unlike me, I don’t pay billing fees, they need to figure that out. After talking with manager, they accommodated my request about billing and would look into it. So after that I was able to give them 5 stars. Customers don’t like seeing services fees due to billing and they are looking into it.
The job was done to my best expectations, I highly recommend CWF.
Top notch company. Walked us through the process and had the cleanup crew here within the hour. Very professional.
Eric was very thorough and helpful, answered all my questions and took the time to write up two separate quotes to consider. I was late to our scheduled time and he waited without complaint or annoyance.
I was a little skeptical when I chose CWF restoration as I didn't know who to call after my hot water heater leaked and flooded my hallway, so I just picked them from Google hoping for the best. I can honestly give them a 5 star review. I called them about 11:00pm the night just after my hot water heater overflowed and was able to get a project manager out to my home by 8am the very next morning. The project manager, Josh Black, was very professional and efficient and had a team with carpet driers, etc., at my home by 1pm that day. The team was very efficient as well as they raised the wet carpet areas and put 3 fans and a dehumidifer to work. They had to run for nearly 3 days to completely dry everything out. Then they came back as scheduled and picked up the equipment. Then another team came out and did a thorough cleaning of the effected area. Now, everything is dry and after installing a new hot water heater am now back to 0. I definitely give Josh and his teams a 5 star rating and highly recommend them for this type of work.
quick, professional, and thorough
I had called a plumber who discovered that under the house, pier and beam foundation, there was at least a foot of water. The plumber immediately called CFW to come over to pump out all the water. John, very positive and friendly individual, showed up to begin pumping 2500 gallons of water from under the house. CFW then placed fans in the crawl space to dry out in order to find the source of the water. They fid an excellent job and were very thorough. A big shout out to John, Tyrell, Albert, Tyler and Connor. These are the individuals that made up the "team" I interacted with, and they were all very professional, courteous, patient, hard workers, and above all else they all enjoyed their jobs and took pride in their work. I appreciate each of them and they took a bad situation and made it a tolerable experience.
very nice and amazing work ! highly recommended
Incredibly professional, fast, and dialed-in from the minute they walked through the door. CWF Restoration operated like a top-tier response team—clear communication, no drama, no upsells, just execution. They showed up with the right equipment, the right people, and a level of expertise that took a chaotic water-damage situation and turned it into a controlled, measurable project. Their moisture readings, explanations, and next-step planning were on point. They navigated the insurance process with precision and kept me in the loop the entire time. Exactly the kind of vendor you want in a crisis—reliable, transparent, and genuinely committed to getting the job done right. Highly recommend.
One of my best friends had a pipe burst in his attic and flood his home. CWF was so quick to help him. What could have been a nightmare has been turned around. This company was empathetic, professional, quick, and knowledgeable. They rank 5 stars out of five in my book. I would definitely recommend them. Thank you CWF for all you do to help people in such an awful moment in their lives. It’s so rare in this world today to find companies that still “ do the right thing”. You’re the best.
Cavalry was fantastic. Trystan is professional, timely and flexible. We had an A/C leak through the attic floor and into our insulation and ceiling. They quickly came over and started the job by setting up fans and providing a fair estimate. The next day, workers showed up to remove the damaged part of the ceiling. Again, professional, timely and good quality work. After letting it dry, they provided a contact who can repair the drywall. We were very impressed by Cavalry and especially how non-intrusive they were. Highly recommend!
Eric, Christian And Julian Were Absolutely A Saving Grace. I Have Had The Worst Luck Imaginable In The Last Month And I Was Afraid It Would Continue With My Issues That Happened In My Home. These Guys Broke My Unlucky Streak With The Most Amazing Kindness And Professionalism I Have Ever Seen. They Far Exceeded My Expectations And Was A Pure Joy To Do Business With. I Would Absolutely Feel Safe Allowing Them To Do Work In My Mothers Home. They Respected My Home And I Could Tell They Are Good Hearted Men That Should Be Recognized For Their Hard Work. I Will Definitely Let Friends And Family Know How Well They Treated Me And My Situation. I'm Extremely Pleased With Everything They Have Done. Thank You So Much.
Today, Isaac, Christian, and Tyler from CWF Restoration were here. They arrived exactly on time and just left. I was so very pleased with each of them. They each have a strong work ethic, professional, and worked steady until the job was completed. Each was very careful when moving items in my home. Isaac explained every step to me as work progressed and answered any question I had. They were very efficient and kind! I’m delighted to let anyone know that choosing CWF Restoration and specifically these three men would be a great choice. Thanks so much guys - job well done!
As a newbie homeowner, the discovery of water damage and mold in my master bathroom was a little overwhelming. I am so grateful that I was connected with the CWF Restoration team to help walk me through everything, which really put a lot of my concerns at ease. Eric, the project manager, came out late on a Friday to do the initial assessment and very patiently answered all of my (many) questions throughout the process. Julian and Christian handled the actual mitigation work; they were timely, friendly, knowledgeable, and extremely capable. They made the whole process as seamless as possible – and because I wasn't entirely sure what to expect, this was a huge plus for my peace of mind. I would happily recommend CWF Restoration to anyone facing similar issues with their own house!
My thanks to Julian, Christian, and Eric Cho for their wonderful restoration service! As the project manager, Eric's knowledge, communication and responsiveness were excellent, and the technicians Julian and Christian were timely, professional, courteous, friendly, and I could tell they were very well experienced. I cannot think of anything negative to say about these fine gentlemen. I will definitely keep CWF Restoration in mind if I ever require this type of service again. Highly recommended!
I would like to thank everyone at CWF Restoration for their wonderful work on our home after we had an unexpected water leak. Ruben came over as soon as we called, and was very helpful as he answered all of our questions about the repair process and set up the appointment to fix the damage as soon as possible. I also really want to give a huge thank you to Julian and his assistant Tyler for all of their hard work and extra effort in clearing the water damage in our home. They were extremely professional and did an outstanding job! They arrived promptly and worked diligently late into the evening to get the job done. Julian and Tyler also took great care to protect all of our belongings and wrap them carefully. They treated our home with great respect, as if it was their own. I greatly appreciate everything they did to help repair our home, they definitely went above and beyond! I would highly recommend their work and CWF Restoration to anyone who needs their services. Thank You so much for Everything!
Our journey with CWF so far has been great! From the beginning, communication has been effective and everyone we have encountered has been polite and professional. Joshua has been able to answer our questions in a timely manner and we can tell he has our best interest in mind. We also had the pleasure of meeting John who came out to set up machines around our home to tackle the water damage. His kind and upbeat demeanor was refreshing! He worked very hard setting everything up and did it all with a smile on his face and answering any questions we had. So far we are very pleased with the CWF team.
CWF helped us take care of our water damage and mold problem very quickly. Andrew came out the same day to assess the damage and he was very helpful with coming up with a plan and walking us through our options, he was very honest with the condition of our home and upfront about the pricing which we appreciated. They then had their crew come out the very next day to begin the remediation process. Julian and Christian were very professional, knowledgeable, and thorough with making sure every spot of mold was removed and cleaned from beneath our crawl space. They did an amazing job and we are confident in their restoration process. Both days they all worked after hours without complaint and were very diligent in their work. We are very thankful for all of their help! Definitely use them if you are needing any kind of water damage repair or mold mitigation!!!!
Christian and Julian went above and beyond in cleaning up the debris from our soaked closet (due to a leak behind the wall). They even provided a temporary cover and seal for the drywall and baseboard cutouts! My experience with CWF Restoration has been great and I can definitely recommend them.
CWF Restoration is incredible. They scheduled us right away, understanding how challenging and frustrating it is to deal with water damage. Rueben arrived right on time to inspect the situation and give us a run down of what to do next. He was so kind and patient! Christian and Julian came out to remove the carpet padding and set us up for the drying process. I literally cannot say enough good things about these gentlemen. They were so kind and professional, really helping us understand what to do every step of the way. They absolutely went above and beyond to make us comfortable. If I could give these guys 100 stars, I truly would.
I recently had a water issue at my main bathroom home in Plano, and Christian and Julian from CWF Water Mitigation team went above and beyond to help. From the moment they arrived, they were professional, kind, and incredibly customer-focused. They took the time to explain everything clearly, answered all my questions. What really stood out to me was their integrity. In a situation where some companies might try to upsell or take advantage, Christian and Julian were honest and focused on what was truly needed. It’s rare to find people who care more about helping than making a quick buck, and I’m grateful for that. I highly recommend this team to anyone in need of water mitigation services. If you want peace of mind and trustworthy help, these are the guys!!
CWF Restoration sent two outstanding technicians on 6/6/2025. They arrived on time, were professional, attentive, detailed, and tidy. Thank you, John and Terrell. We highly recommend their services.
CWF Restoration is an excellent company. The service is very professional, and the employees are very kind and friendly. They leave everything tidy and very clean. Christian and Julian are amazing at their work. They left my ceiling sparkling clean. Thank you so much, guys.
Joshua Black with CWF, is absolutely fantastic! He's friendly, professional, knowledgeable, honest, and always willing to help. He's come out for 2 different estimates and was fantastic to deal with each time. He takes time to explain what CWF will do to mitigate your damage and prevent mold, takes time to explain everything in an easy to understand way, and is honest and up front about everything. I highly recommend call him if you have water damage to your home!
Eric, John & Terrell did a fantastic job of mitigating the damage from a water leak in the attic. A quick response the day of the mishap was appreciated. Eric assessed the damage and gave me a thorough review including the mitigation process. As promised, just a few hours later, John and Terrell arrived to minimize the damage including a demo of one wall, removing water soaked insulation and placing fans etc to ensure a rapid dry. All three were professional, efficient, and reassuring. Highly recommend CWF Restoration.
Julian and Christian did a great job at my aunt's house. They helped out with a leak we had in our kitchen cabinet. The supervisor Ruben also did a great job explaining what the techs will do. I will recommend CWF to any friend or family that has a water leak in the future.
Although I did not go with CWF's Recon/ Rebuild Team due to outrageous pricing, I did use CWF's Remediation Team and had a great experience. It was wonderful working with Jose, the PM. He was knowledgeable, responsive, and clearly committed to getting the job done right. His team leads, Alex and Eric along with Nathaniel, were very polite and professional throughout the entire process. They went above and beyond in cutting and drying out the affected drywall, door frames, and baseboards with great care and efficiency. The team made a stressful situation easier to handle, which I truly appreciated. I recommend this company to anyone in need of water damage remediation services only.
CWF Restoration mitigation team was always on time, very professional and very careful while working in our house. They explained the process from start to finish and worked quickly. Their office has kept in touch with me as well. I would highly recommend CWF for anyone needing restoration and mitigation.
I would like to mention the services we received was from your remediation group was excellent. Joshua as the project manager clearly explained the process in detail and kept us informed from start to finish. The team that came and did the initial clean up was very courteous, respectful and made sure the containment was 100%. George and Issac who were out yesterday to complete the remediation, also provided excellent service. Not only did they complete the additional cleaning requested by ERI, but they also performed their work in a professional manner, kept us informed of the progress, made sure the area in which the work was performed was left in clean and excellent condition as well as answered all questions that we had. The team went above and beyond the standard you traditionally see today and I would not hesitate to use CWF in the future feeling confident we would be well taken care of.
I discovered wet carpet in my primary bedroom closet, and it soon moved into the bedroom. After consultation with my plumber, I was referred to CWF. The project manager, Joshua, came out and located a leak in the closet wall. After removing carpet padding and about half of the living room hardwood, Julian and Christian set up dryers and dehumidifiers to dry the affected areas. The process is not yet finished, but I can say that I have never been more impressed by a crew such as these people. They are incredibly kind, hard-working and professional. This is painful to go through, but these guys make it as easy as possible for the residents.
We had a leak coming from out of our slab & found mold inside our pantry. Called a plumber who found mutiple massive holes in the kitchen sink drain cast iron pipe where water might've been leaking for years/decade+ ? We were referred to CWF Restoration and were quickly put on the schedule for initial inspection. Project Manager Eric Cho was very professional, knowledgeable & sincere! He performed the tests, scans and easily explained the damage which unfortunately was more than expected. We've never been through this experience before and Eric was willing to review our homeowners policy as the mitigation would take commercial grade fans, air scrubber & dehumidifier for several days inside our small kitchen. As we don't have much coverage with insurance, we at least had some for hidden leak damage/seepage. We submitted our first homeowners insurance claim and was approved to start demo & restoration. Seeing that we're on a budget, we requested they try to salvage as much as possible. Christian & Julian came to our home and showed great care! They understood where we were coming from & luckily able to save our old countertop in one piece and our cabinet facings! They were able to mask off our kitchen from the rest of the house for our cats not to enter the area and also keep the heat sectioned off. The plastic wrap wall stayed secured the whole time! The drying time did take longer than expected and they had to keep the fans in place another 2 days (total of 6 days) but it had to be done. Everyone we've come into contact with at CWF Restoration of Texas is truly in the homeowner's favor, shows compassion and their communication is great across the board! Thanks CWF!
Highly Recommend – Outstanding Service from Joshua Black and Chris! After experiencing unexpected water damage in my home, I was greatly concerned and unsure where to start. I received a referral for this restoration company, and from the very beginning, the service was top-notch. What truly made the difference was working with Joshua Black. Joshua was incredibly responsive, knowledgeable, and most of all, kind. He took the time to walk me through every step of the restoration process, answered all my questions with patience, and made sure everything was done thoroughly and professionally. He genuinely cared—not just about the work, but about making sure I felt supported during a really tough time.
Shoutout to Rueben, Christian and Julian for their professionalism through our unexpected (new) water damage that happened after our renovation- although it has been hard they were great. Very respectful, neat, organized, and relatively fast cleaning up the mess. CWF has a terrific team. 3 days later: Update Casey and Patrick arrived 10 am to remove drying equipment and said floor walls were more than dry! Great team - very professional!
I recently had mold removal done by CWF, and I couldn't be more impressed with their service. The workers- Jovani and Jonathan were not only incredibly hardworking but also very efficient and professional throughout the entire process. They ensured the area was clean before they left, and I felt at ease knowing they were handling everything with care. I highly recommend this company to anyone in need of mold remediation. Thanks!
I highly recommend CWF. My water heater leaked into my walls and carpet. CWF came to my rescue, provided an accurate and well priced estimate and then safely cleaned up and dried up all that water. Julian and Christian came out and were professional, hard working and very polite. I'm a very satisfied customer.
CWF Houston did a great job to help me recover from a leaky copper pipe in the loft right above our master toilet walls. The leak was probably caused by the flux used to solder the pipe when the house was built. Chris did a great job giving me a good estimate and a reasonable price. The workers that installed and removed the drying equipment were very professional as well. The whole team wasted no time and I am very happy I chose them.
After discovering a pipe had burst in our new home, we called CWF and Josh Black was over within a few hours. He was so helpful: incredibly detailed with his explanation of what would be necessary to both mitigate the circumstances and reconstruct, as well as just being incredibly understanding. Julian and Christian were a fantastic team on site: quick, efficient and cleaned up the site every time they left the house. So far, a great experience working with CWF!
Great experience with Project Manager Chris Futrell and his crew. They responded immediately to clean up water damage in my home and to make it safe again. They are professional, extremely nice and explained everything that was being done. They left everything clean as well. I am very impressed and would recommend them to anyone who has any restoration need.
Andrew the project manager and Jeff from the mitigation team were prompt, professional and courteous. They both showed a level of competence and professionalism that is rare in this age of mediocrity. They both helped assuage my reservations and fears about acting quickly and decisively and have been nothing but responsive in the process to repair a nasty roof leak with water damage into my home. Jeff and his colleague on the demo/mitigation team were careful and went out of their way to respect my home and were careful to keep things as neat as possible. Highly recommend this team.
Never thought I would have strong positive opinions about a restoration company, but CWF Restoration has been incredible. Every person that has come out has been extremely polite and courteous of both our time, and our home. We had dealt with a different company for a different water issue, and they were a headache to deal with, so I was expecting more of the same. But CWF made an unpleasant situation easy to deal with. And when we had an issue a few months later, they took care of it free of charge, because they have a lifetime warranty on their work. I believe we have worked with Josh, Chris, Frankie and Christian, among others, and they have all been incredible. If you need to call them, you’re probably dealing with some damage, but I wouldn’t call anyone else.
Absolute professionals. Extremely responsive & professional team of people. Very timely & excellent communicators. Jacob & Eric and team have been awesome & we are so grateful.
Our water heater decided to loose its water late Tuesday night 1/14/2025. I was referred to CWF Restoration by my son Kris Follmer. Josh was out here the next morning to inspect the damage and he explained what CWF would do for us step by step. The next day Frankie and Christian were out to open up the damaged wall and pull up the damaged flooring. They set up fans and dehumidifiers to dry out affected areas. All of them have made this experience less stressful for me and my husband. I would highly recommend CFW to family and friends. CFW deals directly with our insurance company and we are excited to move on to the next steps getting back to normal. Will update in future. Thank you
Thank you so much Joshua , Christian and Frankie for making a terrible afternoon turn out better than we thought it would. Our hot water heater busted in our upstairs area and leaked into our downstairs. Your team was quick in action to start the process of removing the water from the ceiling using fans and drainage equipment plus removing sheet rock in the affected areas. We appreciate all the support your team has given our family plus the peace of mind that things will be ok .
CWF was extremely helpful in all aspects of my water damage remediation job. Johnny and his team were efficient, professional and thorough. They carried out the plan flawlessly and on time. I am resting easy knowing there isn't any mold growing as a result of my plumbing issue, and that my home is safe and dry as it should be. Big thank you to the teams who assisted me. I am truly grateful, and will call you again should disaster strike (but please, goodness, no!! I've had enough for a while knock on wood!).
Axel made such a typically stressful process so easy. We had damage to our floors and cabinets after a pipe leak and thank goodness he was our project manager. He and the team got the job done quickly & we are so grateful. 🤗
Frankie and Christian were very respectful of property and clear in what they were doing to mitigate any mold. I really appreciated their efficient work! Josh did a great job outlining the work to be done and was willing to help whenever needed.
Kevin Vega was very professional and courteous, thoroughly answered all my questions and provided me with options to solve my problem. He’s very knowledgeable and straightforward- no sales pressure, just a genuine willingness to help. He made this scary experience less so, and I have confidence in him and his team.
The CWF team was at our house within an hour of the plumber leaving after a water leak. They were professional and tackled our issues right away. Their solutions worked and we were pleased with the result.
Kevin Vega very very nice, professional, ontime and very knowledgeable. Explained step by step process on what to expect regarding my leaking shower and damage repair/restoration. I would definitely recommend him and CWF!
Jacob Kelcy came out tonight to inspect our floors and he was able to quickly help us determine the type of loss, review our policy, and document everything. Very trustworthy and genuine. Highly recommend him!
Jacob Kelcy is awesome to work with. He keeps you updated and well informed throughout the entire process. He even went above and beyond and helped me to file a claim! Because of both Jacob and Blaine, I'm having CWF to do the repairs 👍
Frankie & Jordan made sure my home was cleaned up and everything was taken care of. Jacob, my PM was awesome. He helped me thru a very stressful time and made sure I had everything I needed. Everyone at CFW was awesome to deal with. Will definitely recommend them to anyone who has water damage at their property.
I had a hot water heater malfunction and water flooded my front bathroom and kitchen. I had my Speakes Plumbing here they recommended CWF Restoration and they were here within the hour. They did a fantastic job taking care of me. Eric Cho was so nice and patient with me.He talked to my insurance company and helped get the claim filed. I would highly recommend them if you are looking for honest people. They are the best I ever worked with. Julian and Derek came brought all the fans set them up for 4 days . They are here this morning to pick up all the fans. Julian and Derek went above expectations for me. Thank you for a job well done.
Punctual, friendly, informative, and very helpful. They helped with filing my insurance claim, and were considerate of my already-packed schedule. From Jacob who helped with the initial set up and insurance claim, to Frankie and Jordan who removed all the damaged flooring -- they were in and out in record time. Would definitely recommend.
Our hot water heater went out in the attic and flooded our walls and doors. Frankie and Jordan came out the very next day to demo and dry the entire affected area. They were extremely professional and completely removed the damage in under an hour. Couldn’t recommend them more!
CWF was timely, responsive and professional in servicing our needs. Dalton was very thorough in explaining their services and setting our expectations, and Julian was meticulous in the removal and clean up process. Both were excellent in answering questions and follow-up. CWF has been a good partner to work with.
We've been working with Jacob, and while dealing with a leak at home isn’t fun, he made it much easier by coming out the same day and patiently answering all our questions. Jacob and George have been very thorough in checking all the affected areas, and their team has been great about wrapping and protecting our items, keeping dust and debris out of our living space. The work isn’t done yet, but so far, they’ve been wonderful to work with!
CWF Restoration responded quickly to my call after I had a flooding situation. They assessed the damage and sent out Frankie and Jordan to remove the damaged floor and begin the drying process. They were very professional and informative about the process. I felt comfortable with them in my home and confident they knew exactly what to do. The support team has called promptly to follow up on services. I am pleased with them and plan to use them for floor replacement.
They were so quick to get to my house and start the water mitigation. Joshua Black came within hours of the water leak. They provided excellent service and response time. They were so professional and clean. They are going to do the reconstruction & restoration once I get it scheduled. Highly recommend using CWF! They turned my crisis into a manageable event.
CWF did great! Quick response and great service. Frankie and Jesus were great! You can tell that they love their job! Which means attention to detail and great customer service. I never plan on water damage, but if it ever happens again… I want Frankie and Jesus to handle it!
CWF arrived the same day I called and did a Theo rough and professional assessment. Our wooden and ceramic floors had water seepage due to a slab leak. The mitigation team did an excellent job remixing the affected floors and used what appeared to be excellent equipment (fans/dehumidifiers/air purifiers) in our home. Would definitely recommend.
CWF Restoration did a fantastic job quickly rectifying the damage done from a leak in my wall. Frankie and Jesus were professional, courteous, knowledgeable about all aspects of the process. Dalton was out at my house within just a few hours after contacting them and he was so helpful in coordinating insurance and answering all my questions. I would highly recommend them.
I have been very impressed with the professionalism and knowledge of the project manager Joshua Black and restoration expert Frankie. They have been considerate in everything they do. I highly recommend CWF Restoration for water damage repair.
They left the lights on for me! I mean literally! I made a big error, leaving a pot of eggs boiling for 4 hours created a lot of smoke and a horrific smell throughout the whole house. They didn’t just show up they showed up and started working, They worked until late and when I returned home from dinner at 9:30 they were gone, they locked up and left the front porch light on for me, the house already smelled a little better, I went to bed feeling so relieved! Thank you CWF!!!!
The project manager, Shawn, was very personable, professional, and detail oriented. He provided the details and scope of work in a way that your non-subject matter expert could comprehend. I love that he didn't assume. The guys who actually executed the project, were friendly and it felt like family was coming over to help out. A very warm feeling.
CWF Restoration is definitely who you need to call when you have any kind of leaks in your home or business and it destroys the tiles in the ceiling or whatnot. The care that they show when doing their work is exceptional. They are in the process of working at my business, US Storage Centers, at the moment. Gabriel has gone above and beyond to make sure that we're taken care of and has kept us in the loop as to what the next steps would be in the process. I highly recommend this company.
Frankie and Julian were the techs that handled my restoration issue in my bathroom. They were both extremely knowledgeable and personable. They clearly explained what was going to happen and what the next steps would be. I appreciate their professionalism.
I had a water leak under my kitchen sink I had no idea about until it I noticed the water damage underneath. CWF restoration sent Josh out to check out the damage and assess the situation. Josh let me know it wasn’t nearly as bad as I thought and exactly what the game plan was. John came out not too long after and put out the dehumidifier and other equipment, reassuring me they would salvage everything they could. Overall, it’s been a great experience with friendly and knowledgeable employees. I highly recommend this company!
We had a leaking pipe in our walls over the holidays. Axel and Andres with CFW Restoration here in North Texas took care of our rebuild. Customer service and craftsmanship were excellent. Couldn't have asked for a better duo. Highly recommended!
Oscar Gonzalez, was fabulous. He explained everything to me and was very patient. He even talked to USAA because I was very confused. Such a nice, thorough trustworthy man. Also, George was the agent who installed the fans. He was very careful to remove the furniture and rip back the carpets. He carefully explained everything to me. I highly recommend CWF Restoration.
Great team! They responded very quickly to my call after a pipe burst in the last freeze. Every step of the process was easy and everything was thoroughly explained. As a new homeowner, the first experience needing emergency repairs is overwhelming and I'm grateful I was referred to you!
We had a pipe burst January 16 and my plumber recommended CWF. They responded within 2 hours of my call and Oscar came to our home Tuesday evening. They scheduled a crew for Friday late afternoon. We’ve been very pleased with CWF crew's customer service delivery. Their crew leader, Kris and his team of Julian, Gabriel and Sheldon did fabulous work and kept the job site clear as they went along. Kris was very easy to work with and offered great guidance as to what we should do.
We had burst fire sprinkler pipes in our master bedroom, and the CWF Restoration team, Frankie, Casey and Dean did an exceptional job preparing for the restoration. Their professionalism was evident from the start, and they approached the task with meticulous care, going above and beyond to protect surrounding areas. Overall, we are impressed with their work and highly recommend CWF Restoration for their reliable and skillful service.
This company hires the best and most professional employees. From start to finish - they, Mike, Julian, Casey, George and Frankie did a thorough investigation to locate the source of the problem, in record time. They were very skillful and polite. I would highly recommend them.
Had water damage on hardwood floor and bathroom walls. Techs Frankie and Julian were very professional and did a fantastic job. Damaged areas cleaned up in a very efficient manner and Frankie kept me well informed throughout the process. Also, they cleaned up as they worked. I liked that. Highly recommend this company!
We had two water heater pipes burst at the same time in our attic, leaving a good amount of damage to our closet ceiling. The people at CWF restoration were fantastic and incredibly efficient. Our project manager, Joe Johnson, was professional, prompt, and super helpful. They offered to start the repairs and drying process immediately, but we chose to wait till 8am the next day, and they worked around our schedule. I highly recommend CWF if you have any emergent or urgent situations. They make the process so much easier on you.
I had a slab leak and woke up to water in my garage and entryway. I was advised to contact a restoration company to assess the water damage and called CWF based on their reviews. I recently moved to Texas from out of state and had the pleasure of meeting Josh. Josh responded same day and was one of the most mannerable people I have ever met. He was extremely patient with all of my questions and did an awesome job of explaining next steps. John arrived shortly after with equipment to help the areas dry. He was very respectful to my family and property and exceptionally clean. It had recently rained and I would have never known he had brought in all that equipment from outside. He also set up the equipment so that it didn’t bother our daily routine and was sure to secure it so no one tripped. I would definitely recommend CWF.
CWF is an amazing company! We have used them multiple times and they have always come to our rescue. We had two events where our house had water damage and they were here the same day to mitigate it. Josh and Axel are project coordinators and were great at coordinating the water mitigation and subsequent repairs. I also want to recognize John for his mitigation work. He has been here both times to save the day. He is super friendly and knowledgeable, and his positive energy helped us get through these tough moments. Ask for John to perform the work when you have a water mitigation need.
John was very professional, efficient and did an awesome job. He found another leak under the house that hadn't been detected, took pictures and shut the water off outside. Left directions for me to contact him if needed after the plumbers finished their part.
Joshua & Mike came out quickly to assess my needs. Frankie and Julian professionally moved household items and addressed all the areas with water damage. Great team!! Would highly recommend!
John and Kris came out within a couple of hours of a big leak we had that ran from the attic, through the second floor walls and ceiling and down to the first floor ceiling. They were really great to work with, especially given that it was a Sunday evening! All the initial work was done quickly with no mess. They informed us of the whole process and what needed to be done to get everything taken care of. I would definitely recommend them!
Frankie and Julian came out at 8am and worked until midnight to get our house cleaned up and started the drying process. They were professional and courteous and made sure we knew they were there to help in any way they could. If you end up with a flooded house like we did, I highly recommend this company!!
We had a water pipe break that caused water to pool under our floors in three rooms before we could get it turned off. The plumber who responded to our emergency call suggested CWF and we are very happy that they did. A representative came out immediately after we called and would have had a crew out that night (Sunday) but we were not prepared for them at that time. They came out the next morning and surveyed the house measured for moister pulled off the baseboards and deployed their drying machines within a couple of hours. It appears that their quick response and good work focusing on the necessary areas saved our floors, successfully dried the house and will make the repair process so much easier.
I had a water leak issue that cause the garage ceiling to partially collapse. When I called CWF, Josh came right over within 2 hours. After he inspected the damage he gave me a quote. Walked me through everything then his guys Frankie and Julian came over to repair what had been done. Withen 4 hours they were able to assess, quote and repair and they answered all my questions, which I had a lot of. Hopefully not but if I ever needed a their help again I would call without hesitation.
A potentially nightmare water leak situation avoided. Project Manager Josh was on the scene fast. So courteous, professional, knowledgeable. I loved his water-leak detection gun, that was pretty cool. He explained the entire process, he called the office to start sending a team out. They arrived earlier than they said, they got right to work with the fans drying up the water. John and Kris were equally as courteous, professional and knowledgeable and funny I might add! This is the type of company you need to have on hand when emergencies hit, and I am so happy that they were referred to us. They’re welcome in my home anytime, I just hope it doesn’t happen anytime soon! Oh, about an hour after they left, someone from the office called to see how the work was and if we were satisfied. She then explained the billing process and what to expect with that. It’s a true gem when you find a company you can trust.
A plumber friend recommended this company to us. They came out same day, gave estimate, and had their demo guys, John & Chris, in that night! It was crazy fast and efficient! They even took care of what my insurance needed! I would def recommend this company to anyone needing repair. Can’t speak on the rehab part yet- but will update once that part is complete.
CWF is outstanding in customer service! Frankie and Julian was careful, meticulous, detailed.They both understood their restoration business and explained everything to my sister and I. They cleaned as well as strategically placed the equipment with respect for my hardwood floors! Frankie and Julian are a magnificent team! I am extremely satisfied with the quality service! Also the project manager Joshua is very professional!
Frank & Julian Arrived on time did their job. Very efficiently. Cleaned up all the mess and Removed it . Very cordial, Very personable. Very helpful..!! 1. Inspection✔️ 2. Removal of drywall & flooring✔️ 3. Drying out (in process) So far so good Next is restoration. Hope that goes just as smoothly🤞🏼 Thanks guys⭐️⭐️⭐️⭐️⭐️ L. Roan
A water leak in the house is a headache but CWF made the experience much easier. The professionals sent to our house to do the work were absolutely amazing. Frankie, Julian, Kade, and Joshua were professional, trustworthy, and held an open line of communication. Frankie and Joshua were especially kind and communicative. I absolutely recommend CWF.
We have had a great experience with CWF restoration so far! We are 2/3 through the process. Step 1 with Josh the PM was to assess the water damage. He was out within an hour and provided an estimate on the spot. Step 2 was the mediation crew (Frankie and Julian) who came to inspect the damage and setup dehumidifiers and fans to help limit the water damage. They were all extremely professional, knowledgeable and honest. We haven’t completed our services yet - still have the repairs left (will update when I do) , however so far I would recommend CWF and definitely use them again!
I could not be happier with the restoration work that John, Chris, and Quindarian did at my home today. They are consummate professionals and experts. My experience with CWF to date has been absolutely great! The company was highly recommended to me, I will highly recommend them to anyone needing any restoration work.
Working with CWF Restoration was a very professional and efficient experience. They were punctual and very focused on the task at hand. The technician’s were personable and took great pride I their work. This was a small job and we were impressed with the final results. They cleaned up behind themselves and were very careful and respectful of our home. We would most definitely recommend them to anyone needing restoration!
A plumber found a major leak in our home and recommended CWF to clean up damage and prevent mold. They were out within an hour to check the damage and started work that afternoon. John and Kris did an excellent job; they thoroughly explained the work they needed to do and removed only what was necessary. Despite having to remove a good chunk of drywall, they left the job area totally clean and, most importantly, mold and water free. Great to know who to call if this happens again!
We arrived home from vacation to discover that a water pipe in our attic was leaking while we were gone! What a mess - ceiling partially collapsed, wet insulation on the floor, thoroughly soaked carpet/pad, and wet hallway hardwood. The plumber that fixed the leak recommended CWF Restoration. The CWF water mitigation project manager, Frank, arrived within an hour on a Saturday morning to discuss the services they could provide. The water mitigation team of John and Kris arrived that afternoon and worked for 5 1/2 hours removing all the water soaked and damaged sheet rock, insulation, and flooring. Our experience with Frank, John, and Kris was very positive amidst a stressful situation. They were very professional, personable, and explained everything that they were doing. We haven't worked with the restoration team yet, but based on experience thus far, I would highly recommend CWF Restoration.
Frank made a wonderful first impression making a bad situation for my Mom better and put her at ease answering all her questions. Then our restore team, Kris and John were amazing. They were so neat and detailed with the demo and clean up. I would HIGHLY recommend them. Very kind and professional!
Had a water leak and the plumber recommend CFW. I called and they were at my house in less than 2 hours. I had already had the leak fixed so they immediately put up fans and dehumidifiers to dry things out. Mario was the manager who was excellent as was Blane who did the job. They were so careful, neat and clean. Protected all the floors, countertops and cabinets. They also worked with my insurance company to expedite the process and claim. I highly recommend this company.
Frankie, Julian, and Mario were Very prompt, professional, courteous, nice, answered all my questions. They took their time to go over every step and gave me plenty of time to asks questions. They made me feel comfortable with every step and explained everything to me. They took their time to make sure they did the job right. They told me they would only take 2 hrs, but ended up staying for more than 4 hrs. They didn’t rush their jobs to get onto the next customer. I would definitely recommended this company!! Thank you!!
After my dishwasher leaked under my kitchen cabinets, CWF came out to clean the resulting mold growth. I was expecting them to have to tear out all my kitchen cabinets on one half of my kitchen. Frankie, Julian, and Liz were very professional and efficient. They ended up only having to take out the bottom cabinets because the mold was not as high as expected. They were able to save my countertop and cabinet fronts, so the restoration phase will be easier. Before they left, they made sure all my questions were answered. I highly recommend them!
Highly recommend CWF Restoration for a great job. I had a water leak over the weekend in my bedroom and bathroom. Mario came out to give me an estimate, very professional, knowledgeable and friendly. He spent about an hour estimating and taking pictures, answering all my questions. He was able to send a crew out the same day consisting of Kris, John and Gavin who were great. They were friendly, professional and efficient in restoration of the mess that was my bedroom, moving furniture with care and taking up and relaying the carpet. They kept me informed and reassured. Highly recommended!
Serving Plano, Texas
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Address: 8105 North Belt Line Road, Suite 130 Irving, TX 75063
Why Choose Certified Water & Fire Restoration?
CWF Restoration is committed to providing top-tier restoration services to the Plano community. Our skilled technicians are on call 24/7, ready to respond quickly to fire, water, and storm damage emergencies. We pride ourselves on our rapid response and professional service, ensuring your Plano home or business is restored to its original condition as efficiently as possible. If you require immediate assistance or have any questions about our services, please don't hesitate to reach out.
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