CWF Restoration Reviews

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Houston Branch Local Reviews

Google Rating
4.8
Based on 74 reviews
Facebook Rating
5.0
Based on 1 reviews
Yelp Rating
5.0
Based on 3 reviews
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Cindy B. ★★★★★ To say that Gabe Moreno was the silver lining to a stressful mess-would be a huge understatement! I was blessed to meet him as my project director. Not only was he exceedingly knowledgeable; he brought a " human factor" to a stressful situation. He earned my trust. Gabe went above and beyond the extra mile. When Drew came for the removal of sheetrock, cabinets, etc. I was also impressed. This entire company has been amazing.Denise B. ★★★★★ We had a terrific experience with CWF restoration.They were recommended by our plumber when we had water damage in a spare bathroom and the ceiling/wall below.They came right away when we called to review the damage with special cameras/equipment and give us an estimate on the repair.They demo'd the areas quickly and put up fans and dehumidifiers. They made sure that the areas were fully dry before removing the drying equipment.They worked hard with us to find a new vanity and shower tile that worked for us. They were able to get the floor time we wanted as well. The project manager Russell did a nice job of communicating and working with us.They did great work and we were 100% pleased with our repairs.Highly recommend them!!Hopefully we won't need to go through demo/repair again, but we would definitely go back to CWF if needed!Richard H. ★★★★★ The two different teams they sent out (mitigation and restoration) were very professional and efficient. They did everything to protect our belongings and floors. The final product looked like the original building.They worked well with our insurance. I would recommend this company to anyone.Vitaliy C. ★★★★★ My overall experience with CWF Restoration was great!! Especially i want to say special thank you to Patrick Lindstrom the project manager. Very professional, realiable and knowledgeable. He came out really quick, assessed the damages and got his crew come out and do the work right away. He also helped me out with my insurance claim. Definatelly would recommend CWF to everybody.Misty B. ★★★★★ CWF Restoration provided a great experience from the beginning to end. Chris was very informative during our consult visit. He explained the process well and everything went smooth and as expected. Nestor & Adan were always prompt and professional when installing and removing the equipment. We were highly impressed by the company and will recommend to family and friends.teebone 2. ★★★★★ I have a ceiling issue caused by an upstairs leak. I contacted the company and was first visited by Chris Sternal. He was a pleasure to work with and also showed great attention to my Ole dog that wouldn't leave him alone. He took his thermal reading and showed me the water damage I was expecting. There was a follow-up and treatment was completed by Tim and Nestor. They were quick and efficient! Tim showed me the work he did and informed me of the time-framea for ventilation fan removal. All of this got done in one day and the price of the service was excellent! Highly recommended company 👌Kimberly S ★★★★★ We had a water leak on the first floor, resulting in damage to wood floors, baseboards, and sheetrock. We managed to get the water out of the house in a few hours, but the damage had already been done. Project Manager Chris S. came that day and arranged for a mitigation team the next day. Chris is wonderful and very responsive. The removal team headed by Trenton did a great job at removing the flooring, sheetrock, insulation, and baseboards, and left about 20 fans and several dehumidifiers for 4 days to complete the water removal.My only complaint is that only two men came to do the removal, when it really should have been a 3-person crew. They came around 9am and were here until after 10pm. I felt really bad they had to work such long hours. How can a company overwork their mitigation team and continue to keep good employees?Jill P. ★★★★★ We had a leak in a pipe underneath our kitchen sink, and it had done some damage to the sheet rock as well as the particleboard underneath the cabinet. Chris came out and assessed the damage, and we were pleasantly surprised to find that we would not need their services. I can’t tell you how much we appreciated their honesty and suggestions on how to fix it our selves as their minimum cost would’ve been far above what we needed to have done. I highly recommend this company when it comes to assessing your water damage needs and fixing any damages!Aimee M. ★★★★★ So far so good. We had a tankless water heater located in the garage leak and Mario did a detailed cost estimate that day and his team (Chris and Gavin) removed the damaged area the next day. They explained what they were going to do, then what they did and why. The work area was left very clean and tidy.js_loader

Dallas Branch Local Reviews

Google Rating
5.0
Based on 78 reviews
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Joan M. ★★★★★ A potentially nightmare water leak situation avoided. Project Manager Josh was on the scene fast. So courteous, professional, knowledgeable. I loved his water-leak detection gun, that was pretty cool. He explained the entire process, he called the office to start sending a team out. They arrived earlier than they said, they got right to work with the fans drying up the water. John and Kris were equally as courteous, professional and knowledgeable and funny I might add! This is the type of company you need to have on hand when emergencies hit, and I am so happy that they were referred to us. They’re welcome in my home anytime, I just hope it doesn’t happen anytime soon! Oh, about an hour after they left, someone from the office called to see how the work was and if we were satisfied. She then explained the billing process and what to expect with that. It’s a true gem when you find a company you can trust.Priscilla G. ★★★★★ A plumber friend recommended this company to us. They came out same day, gave estimate, and had their demo guys, John & Chris, in that night! It was crazy fast and efficient! They even took care of what my insurance needed! I would def recommend this company to anyone needing repair. Can’t speak on the rehab part yet- but will update once that part is complete.Lynne R. ★★★★★ CWF is outstanding in customer service! Frankie and Julian was careful, meticulous, detailed.They both understood their restoration business and explained everything to my sister and I. They cleaned as well as strategically placed the equipment with respect for my hardwood floors! Frankie and Julian are a magnificent team! I am extremely satisfied with the quality service! Also the project manager Joshua is very professional!Brad R. ★★★★★ Frank & Julian Arrived on time did their job. Very efficiently. Cleaned up all the mess and Removed it . Very cordial, Very personable. Very helpful..!!1. Inspection✔️2. Removal of drywall & flooring✔️3. Drying out (in process)So far so goodNext is restoration. Hope that goes just as smoothly🤞🏼Thanks guys⭐️⭐️⭐️⭐️⭐️L. RoanMatt S. ★★★★★ A water leak in the house is a headache but CWF made the experience much easier. The professionals sent to our house to do the work were absolutely amazing. Frankie, Julian, Kade, and Joshua were professional, trustworthy, and held an open line of communication. Frankie and Joshua were especially kind and communicative. I absolutely recommend CWF.Samantha C. ★★★★★ We have had a great experience with CWF restoration so far! We are 2/3 through the process. Step 1 with Josh the PM was to assess the water damage. He was out within an hour and provided an estimate on the spot. Step 2 was the mediation crew (Frankie and Julian) who came to inspect the damage and setup dehumidifiers and fans to help limit the water damage. They were all extremely professional, knowledgeable and honest. We haven’t completed our services yet - still have the repairs left (will update when I do) , however so far I would recommend CWF and definitely use them again!Rodney B. ★★★★★ I could not be happier with the restoration work that John, Chris, and Quindarian did at my home today. They are consummate professionals and experts. My experience with CWF to date has been absolutely great! The company was highly recommended to me, I will highly recommend them to anyone needing any restoration work.Densil A. ★★★★★ Working with CWF Restoration was a very professional and efficient experience. They were punctual and very focused on the task at hand. The technician’s were personable and took great pride I their work. This was a small job and we were impressed with the final results. They cleaned up behind themselves and were very careful and respectful of our home. We would most definitely recommend them to anyone needing restoration!Margaret T. ★★★★★ A plumber found a major leak in our home and recommended CWF to clean up damage and prevent mold. They were out within an hour to check the damage and started work that afternoon. John and Kris did an excellent job; they thoroughly explained the work they needed to do and removed only what was necessary. Despite having to remove a good chunk of drywall, they left the job area totally clean and, most importantly, mold and water free. Great to know who to call if this happens again!D and G D. ★★★★★ We arrived home from vacation to discover that a water pipe in our attic was leaking while we were gone! What a mess - ceiling partially collapsed, wet insulation on the floor, thoroughly soaked carpet/pad, and wet hallway hardwood. The plumber that fixed the leak recommended CWF Restoration. The CWF water mitigation project manager, Frank, arrived within an hour on a Saturday morning to discuss the services they could provide. The water mitigation team of John and Kris arrived that afternoon and worked for 5 1/2 hours removing all the water soaked and damaged sheet rock, insulation, and flooring. Our experience with Frank, John, and Kris was very positive amidst a stressful situation. They were very professional, personable, and explained everything that they were doing. We haven't worked with the restoration team yet, but based on experience thus far, I would highly recommend CWF Restoration.Sara F. ★★★★★ Frank made a wonderful first impression making a bad situation for my Mom better and put her at ease answering all her questions. Then our restore team, Kris and John were amazing. They were so neat and detailed with the demo and clean up. I would HIGHLY recommend them. Very kind and professional!Scott R ★★★★★ Had a water leak and the plumber recommend CFW. I called and they were at my house in less than 2 hours. I had already had the leak fixed so they immediately put up fans and dehumidifiers to dry things out. Mario was the manager who was excellent as was Blane who did the job. They were so careful, neat and clean. Protected all the floors, countertops and cabinets. They also worked with my insurance company to expedite the process and claim.I highly recommend this company.Anna P. ★★★★★ Frankie, Julian, and Mario were Very prompt, professional, courteous, nice, answered all my questions. They took their time to go over every step and gave me plenty of time to asks questions. They made me feel comfortable with every step and explained everything to me. They took their time to make sure they did the job right. They told me they would only take 2 hrs, but ended up staying for more than 4 hrs. They didn’t rush their jobs to get onto the next customer. I would definitely recommended this company!! Thank you!!Pack 1213 C. ★★★★★ After my dishwasher leaked under my kitchen cabinets, CWF came out to clean the resulting mold growth. I was expecting them to have to tear out all my kitchen cabinets on one half of my kitchen. Frankie, Julian, and Liz were very professional and efficient. They ended up only having to take out the bottom cabinets because the mold was not as high as expected. They were able to save my countertop and cabinet fronts, so the restoration phase will be easier. Before they left, they made sure all my questions were answered. I highly recommend them!Sherry L ★★★★★ Highly recommend CWF Restoration for a great job. I had a water leak over the weekend in my bedroom and bathroom. Mario came out to give me an estimate, very professional, knowledgeable and friendly. He spent about an hour estimating and taking pictures, answering all my questions. He was able to send a crew out the same day consisting of Kris, John and Gavin who were great. They were friendly, professional and efficient in restoration of the mess that was my bedroom, moving furniture with care and taking up and relaying the carpet. They kept me informed and reassured. Highly recommended!js_loader
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