Tomball Water Damage Restoration

I had a water leak in my attic that flooded my bathroom. Jacob, the Project Manager , came out and gave me a quote and lined everything up with the insurance company with ease.

Alex and Keyeston came and started the cleaning process. They both did an excellent job. I have used other restorations companies before and never had a great experience with them.

Even my insurance agent complimented the service of that was given through CWF. They are truly a professional company and i will definitely use them when future needs arise.

Jose came out to assess some damage from a peculiar leak. He was clear, patient, fair, and friendly. Yovani and Trevo came over the next day to set up equipment to dry out the impacted area. They were quick, thorough, and professional. They returned a few days later to be sure all was dry and retrieve their equipment. This was a very smooth experience. I would hire them again!

After experiencing the shock of burst pipes, we were happily surprised when CWF sent Jacob (Project Manager) out to our home so quickly to assess our water damage. After that, Yovani and Trevon (technicians) also arrived quickly to continue measuring and mitigating our damages. They were so respectful of our property while doing what they needed to do to help us. I truly appreciate all of their hard work, professionalism, and friendly attitudes. While I hope that I never need them again, I recommend this company highly and would call them again.

I've used CWF for water mitigation for three different unfortunate water events (pipes busted, etc.). They are quick to respond in the middle of the night and quick to install mitigation equipment to preserve as much home from damage as possible and to prevent any mold or mildew. I've worked with, at this point, probably 10 different on-site employees and 2-3 others over the phone. Everyone has been EXCELLENT. Trust this company with your mitigation needs!

I specifically want to shout out the following folks:
- Alex & Traevon: both of these guys were so friendly that they made my house getting wrecked by a leak a pleasant experience at times, and that is damn tough to pull off. But both of them were great at keeping it moving & getting work done efficiently, too. Alex was also especially helpful because he would frequently give simple, factual updates about what was going on that helped me as a customer understand what to expect & do.
- Jacob: this was our middle of the night project manager. He had such a calming presence in the midst of a crisis and was very kind and insightful. He really was great at guiding me through what the whole process would look like and I LOVED having him there to help us.
- Desiree: she has been our point of contact dealing with negotiating with insurance and she is fierce and quick to get stuff done. I'm so so glad to have her on our side!
- Alfonso & Eric: I also wanted to say these two were efficient and quiet workers. Courteous & skilled and glad to have them on our team.

I haven't yet worked with the repair side of CWF, because projects are in progress, but mitigation is a FABULOUS team. I will update this review once I've gone through the repair process.